69bd Privacy Policy — How We Protect Your Personal Data

Who We Are

69bd operates the online gaming platform accessible at 69bd.asia. In the context of this Privacy Policy, "69bd", "we", "us" and "our" refer to the operator of 69bd.asia. We act as the data controller for personal information collected through the platform. This Privacy Policy explains what personal data we collect when you use the 69bd platform, why we collect it, how we use and protect it, and what rights you have in relation to your personal data. This policy is written in plain English and is intended to be clear and straightforward.

Acceptance

By creating a 69bd account, making a deposit or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this policy, you must not use the 69bd platform. This policy should be read together with our Terms and Conditions, which govern the broader terms of your use of the platform.

Information You Provide Directly

When you register an account with 69bd, make a deposit, contact our support team or otherwise interact with the platform, you may provide us with the following categories of personal information:

• Identity information: full name, date of birth, gender and a copy of your government-issued identity document (such as a National ID card or passport) provided during KYC verification.
• Contact information: mobile phone number, email address and residential address in Bangladesh.
• Financial information: the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank card details used to make deposits and receive withdrawals. Full card numbers are never stored by 69bd; payment processing is handled by our payment partners.
• Communications: the content of any messages or emails you send to our support team, including the nature of your query, account details referenced, and any attachments you provide.

Information Collected Automatically

When you access and use the 69bd platform, certain technical information is collected automatically by our systems. This includes:

• Device and browser information: device type, operating system, browser type and version, screen resolution and device identifier.
• Usage data: pages visited, time spent on each page, game sessions played, bets placed, features used, and navigation paths through the platform.
• Network information: IP address, internet service provider, approximate geographic location derived from IP address, and connection type.

Purposes of Processing

69bd uses the personal data it collects for the following specific purposes. We will not use your data for any purpose not described in this policy without first obtaining your consent:

• Account management: to create, verify, maintain and secure your 69bd player account, including processing your registration, performing KYC identity verification and enforcing account security.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa or Mastercard and to maintain an accurate record of your transaction history.
• Legal compliance: to comply with applicable anti-money laundering laws, responsible gaming obligations and any other legal requirements that apply to the operation of an online gaming platform serving Bangladesh.
• Customer support: to respond to your support requests, resolve complaints, and improve the quality of our customer service based on the nature of queries received.
• Platform improvement: to analyse usage patterns, identify technical issues, test new features and improve the overall performance, security and user experience of the 69bd platform for all Bangladesh-based players.

Payment Partners

To process your deposits and withdrawals, 69bd shares the minimum necessary financial information with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing providers. These partners are contractually required to handle your data securely, use it only for the purpose of processing your transaction, and comply with all applicable data protection standards. 69bd does not share your full payment credentials with any party other than the payment processor directly handling your transaction.

Legal Authorities

69bd may disclose your personal data to law enforcement agencies, regulatory bodies or other government authorities where required to do so by applicable law, court order or regulatory direction. 69bd cooperates fully with legitimate legal requests and will notify you of any such disclosure where legally permitted to do so. Where a disclosure is made without prior notice (for example, in the context of a fraud investigation), 69bd will inform you as soon as it is legally permissible.

No Marketing Disclosures

69bd will never sell, rent or lease your personal data to any third party for marketing, advertising or commercial purposes. We do not share your contact details with third-party advertisers, data brokers or any organisation seeking to send you unsolicited commercial communications. The only third parties who receive any of your personal data from 69bd are those directly involved in processing your gaming transactions or fulfilling our legal obligations, as described in clauses 4.1 and 4.2 above.

How 69bd Uses Cookies

69bd uses cookies — small text files stored on your device by your browser — to make the platform function correctly and to understand how players use it. We use two categories of cookies only: essential cookies that are strictly necessary for the platform to operate (for example, maintaining your login session and remembering your language preference), and analytics cookies that help us understand aggregate usage patterns so we can improve the platform. We do not use advertising cookies, cross-site tracking cookies or any cookie that shares your data with third-party advertising networks.

Managing Cookies

You can control and manage cookies through your mobile browser settings. Most browsers allow you to refuse new cookies, accept cookies only from specific sites or delete existing cookies. Please note that disabling essential cookies will prevent some parts of the 69bd platform from working correctly — in particular, you may not be able to remain logged in between browsing sessions. Disabling analytics cookies will not affect your ability to use any feature of the platform. For detailed instructions on managing cookies in your browser, please consult your browser's help documentation.

How Long We Keep Your Data

69bd retains personal data for as long as your account is active and for a period of five years following account closure. This retention period is required to comply with anti-money laundering laws and responsible gaming obligations applicable in Bangladesh, which require us to maintain records of player accounts, transactions and verification documents for audit purposes. After the mandatory retention period has expired, personal data is securely deleted or anonymised in a way that makes re-identification impossible. Usage and analytics data that does not contain personally identifiable information may be retained for longer periods for platform improvement purposes.

How We Protect Your Data

69bd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include 256-bit SSL encryption for all data transmitted between your device and our platform, encrypted storage of sensitive personal data at rest, strict access controls limiting which staff members can view personal data, regular security assessments and penetration testing of our platform infrastructure, and monitoring systems that detect and alert us to unusual account activity. While no online system can guarantee absolute security, 69bd maintains security practices consistent with industry standards for online gaming platforms serving the Bangladesh market.

Under-21 Access Strictly Prohibited

The 69bd platform is strictly for adults aged 21 and above. 69bd does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through misrepresentation at registration or any other means — we will immediately close the relevant account, delete all associated personal data as far as legally permissible, and report the matter as required by applicable law. If you are a parent or guardian and believe a minor under 21 has accessed 69bd using your device or personal details, please contact us immediately at [email protected] so we can take appropriate action.

Updates to This Policy

69bd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the features of the platform. When we make a material change, we will update the "Last Updated" date shown at the top of this page and, where practicable, notify registered players via email or an in-platform notification. Your continued use of the 69bd platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. We encourage you to review this policy periodically. The current version of this Privacy Policy is always available at 69bd.asia/privacy-policy.

How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 69bd handles your personal data, please contact our support team by email at [email protected]. Please include your registered mobile number and a clear description of your query in your message. Our team aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 14 calendar days. All privacy requests are handled by a dedicated member of our team and treated with strict confidentiality.